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Shipping Policy

Shipping Policy — Shakti SOULutions

Last updated: November 2025

Thank you for choosing Shakti SOULutions for your sacred tools, malas, aromatherapy, candles, crystals, and handmade spiritual products. Every item is crafted or curated with intention, love, and energetic integrity.
Below you’ll find our shipping timeframes, policies, and expectations so you know exactly what to expect when placing an order.

Processing Times

All orders are processed with care and intention before they leave our hands.

  • Processing Time: 3–5 business days

  • Handmade Items: Malas, bracelets, and specialty items may require up to 7 business days

  • Processing times do not include weekends or holidays

If you need your order sooner, please email us — we will do our best to accommodate.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on weight, destination, and carrier.

We ship primarily through USPS unless otherwise selected.

Estimated Delivery Timeframes (after processing):

  • US Standard Shipping: 3–7 business days

  • US Priority Shipping: 2–4 business days

  • International Shipping: 7–21 business days (depending on country and customs delays)

Please note: Delivery times are estimates and not guaranteed once the package is with the carrier.

International Orders

We are grateful to serve soul seekers around the world.
For international orders:

  • Delivery times vary by country

  • Customs fees, import taxes, and duties are the responsibility of the buyer

  • Delays at customs are outside our control

  • Tracking updates for international shipments may be limited

If your country has specific shipping requirements, feel free to contact us before placing your order.

Order Tracking

Once your order ships, you will receive a tracking number by email.

If your tracking hasn’t updated for several days, this may be normal — especially during seasonal peaks. You can always reach out if you need help locating your shipment.

Shipping Address Accuracy

Please double-check your shipping address at checkout.

Shakti SOULutions is not responsible for:

  • Packages delivered to incorrect or undeliverable addresses

  • Delays caused by carrier errors

  • Additional shipping charges to re-send returned orders due to incorrect addresses

If you notice an error immediately after purchasing, email us as soon as possible.

Lost, Delayed, or Stolen Packages

Once your package has been handed to USPS or another carrier, it is in their care.

If your shipment is lost, delayed, or marked as delivered but not received, please:

  1. Contact the carrier first (they can access GPS delivery scans)

  2. If needed, reach out to us at support@soulutionspath.com
    We will help support the process, but we cannot replace stolen packages.

For high-value items (malas, crystals, ritual tools), we recommend selecting a shipping option with insurance.

Damaged Items

We package every item with care. If your item arrives damaged:

  • Take clear photos of the item and packaging

  • Email us within 7 days of delivery

  • We will gladly replace the item or issue store credit, depending on availability

Handmade malas and jewelry may show slight natural variations — these are not considered defects.

Returns & Exchanges

Due to the energetic nature of our products, many items are final sale.

We accept returns for:

  • Incorrect items sent in error

  • Damaged items (reported within 7 days)

  • Certain unused/unopened items (case-by-case)

Custom malas, aromatherapy rollers, sprays, open candles, and clearance items are final sale.

For more information, see our Refund & Return Policy.

Questions? We’re Here for You.

If you have any questions about shipping or your order, please reach out anytime:

📧 support@soulutionspath.com

Your journey matters to us, and we’re honored to be part of your sacred practice.

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